Free Shipping on orders $75 & up anywhere in Canada

Shipping Policy

All prices are in Canadian Dollars.

Prices are subject to change without notice. We will make every effort to inform you in advance of any price increases. Be sure when you buy as no refunds will be issued. Please read our return policy here.

Please verify the shipping information associated with your order to avoid any unnecessary mishaps. If your order is returned to us, we will contact you. You may cancel the order for store credit or have the order reshipped at your expense.

Notify us as soon as possible of any errors in your order. We will make every effort to correct the problem subject to availability of stock.

Taxes

Canadian orders are subject to HST or GST plus PST as applicable. Canadians residing in non-HST provinces are subject to 5% GST on all purchases and Shipping & Handling. Canadians residing in HST provinces are subject to the HST applicable in their province on all purchases and S&H. 12% for BC, 13% for NF, NB, and ON, and 15% for NS).

US and International orders are not subject to Canadian sales taxes. Applicable local taxes, customs duties or brokerage fees will be the responsibility of the customer.

Shipping and Handling

Canadian Orders

All Canadian orders are shipped expedited parcel by Canada Post. Please allow approximately 5-7 business days for delivery. Shipping and handling charges are calculated based on the following formula.

Please include any additional instructions regarding your location.

There may be additional charges to ship to remote locations. Please inquire at info@americo.ca. Charges are subject to change.

Up to $74.99 CAD in merchandise excluding taxes - $10 CAD
Free Shipping on orders $75 & up anywhere in Canada

US orders are not subject to Canadian sales taxes. Applicable local taxes, customs duties or brokerage fees will be the responsibility of the customer.

USA

All orders to the USA are shipped expedited parcel by Canada Post. Please allow approximately 7-10 business days for delivery. Shipping and handling charges are calculated based on the following formula. The customer will be responsible for customs and brokerage charges.

Up to $100 CAD in merchandise - $20 CAD
Up to $200 CAD - $30 CAD
Free shipping to US on orders over $200 CAD

US orders are not subject to Canadian sales taxes. Applicable local taxes, customs duties or brokerage fees will be the responsibility of the customer.

There may be additional charges to ship to remote locations or Alaska and Hawaii. Please inquire at info@americo.ca. Charges are subject to change.

International Orders

Up to $100 CAD in merchandise - $40 CAD (surface mail)
Up to $200 CAD - $55 CAD (surface mail)
Up to $500 CAD - $68 CAD (surface mail)
Free shipping on orders over $500 CAD (surface mail)

For airmail or express delivery, you will be contacted by email for rates.

International orders are not subject to Canadian sales taxes. Applicable local taxes, customs duties or brokerage fees will be the responsibility of the customer.

Please contact us at info@americo.ca for an estimate of shipping charges to your destination.

There are no shipping and handling charges for orders of Americo Original store gift cards. Store gift cards are redeemable in person at Americo Original only.

* All shipping promotions are applicable to Canadian and US orders only.

Returns Policy

All prices are in Canadian Dollars. At Americo, we stand behind our products and your satisfaction is of the utmost importance to us. We guarantee that our yarns are of first quality and free of manufacturing defects. Products from other manufacturers have been carefully selected by us to meet our exacting standards. If you are dissatisfied with any product let us know. We will gladly exchange any merchandise. No refunds will be issued.

Returns of merchandise purchased from the website must be authorized in advance by Americo Original.

Returns will be accepted on yarns in original and saleable condition for store credit within 60 days of purchase. Needles and tools may be returned in unopened, saleable condition for store credit within 60 days of purchase. Please contact us at info@americo.ca concerning returns

Credits are redeemable for merchandise at www.americo.ca only up to the amount of the original purchase dollar value including applicable taxes.

Prices of merchandise and costs for shipping are subject to change without notice.

Customers are responsible for return shipping costs. We cannot be responsible for items lost in transit, so we highly recommend that you send your returns by insured mail or courier directly to:
Americo Original
P. O Box 15016
1507 Yonge St
Toronto, M4T 1Z0
Ontario